Payment Policy
Subtle Tea accepts American Express, Visa and MasterCard.
Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.
Sales tax is charged only to customers in states where Subtle tea has a physical presence. Currently this is only New York State.
Shipping Policy
Orders placed Monday-Friday before 5 PM EST will begin processing that day, excluding holidays, and will ship within 2-3 days pending availability and credit verification. All orders placed after 5 PM EST will begin processing the next business day, and ship within 2-3 days. Orders placed on Friday after 5 PM EST will begin processing on the following Monday. Subtle Tea will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. We use UPS for delivery, and therefore are unable to deliver to APO/FPO addresses, as well as P.O. Boxes. We do not offer Saturday delivery. DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS.
Domestic shipping costs and methods: UPS Shipping rates are calculated at the time of check-out using real-time rates from UPS. Subtle Tea does not charge handling fees.
For international shipments, the receiver will be responsible for any/all taxes and customs duties.
Privacy Policy
Subtle Tea will neither sell nor share your information with outside companies or third parties. We will never disclose your personal information to any organization or individual except when required by law. We have procedures to ensure that your personal information is handled in a safe, secure, and responsible manner.
Return Policy
Returns are accepted for store credit/exchange. Returns must be made within 30 days of order date and they must be pre-authorized by phone or email prior to sending merchandise back, no exceptions. Returned merchandise must be unused and in its original packaging. Please note you are responsible for the cost of shipping merchandise back to us. Once we have received your return we will process store credit/exchange within 2 business days.
All discounted merchandise is final sale-no returns, exchanges or store credit given.
Send Returns To:
Subtle Tea
121 Madison Avenue
New Yor, NY 10016
USA
Please call or email with any questions regarding our shipping/return/payment policies at...
212-481-4713
Or
info@subtleteastore.com